We are legally required to clearly state information about complaint handling on our website. We do not record this information because we receive many complaints.
If you have a complaint, please contact us immediately. We will do everything we can to find a solution together. If you still wish to report a dispute, you can use the options below.
The first step in a conflict with an affiliated member is to try to resolve the dispute with the online store yourself. Do this by clearly communicating your complaint to the online store, and also indicating what you believe the solution should be.
Can't figure it out together? Then you can contact WebwinkelKeur. Visit the website. https://www.webwinkelkeur.nl/consument/geschil / and follow the procedure.
We will then use independent mediation to find a suitable solution.
We are legally required to clearly state information about complaint handling on our website. We do not list this information because we receive many complaints. As a consumer, you are entitled to a proper product. A product must meet your expectations as a consumer. If this is not the case, then the product is defective. We recommend that you first submit a complaint to us by emailing us at info@slabenzo.nl. We will do everything we can to reach a solution together. However, if this does not lead to a solution, you can submit your dispute for mediation to Stichting WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. If a solution is still not reached, you have the option of having your complaint handled by the independent dispute committee appointed by Stichting WebwinkelKeur. Their decision is binding, and both the entrepreneur and the consumer agree to this binding decision. Submitting a dispute to this dispute committee involves costs that the consumer must pay to the committee in question. As of February 15, 2016, consumers in the EU can also submit complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to submit your complaint via the European Union platform.
