Exchange
Did the size not fit you well, do you want a different color or a different product?
That's possible, you can exchange it with us once for free.
Step 1:
Please notify us by email: [email protected] that you would like to exchange your order.
Please include your name, order number and the item(s) you want to exchange and for what purpose. If we know which item you wish to receive, we can reserve and prepare it for you.
Step 2:
When your order was delivered, you will have received a printed invoice from us. Please send this invoice back to us. Write on it; EXCHANGE and please indicate which item you wish to exchange for. We will send out the exchange immediately as soon as we receive the package back (you do not have to place a new order).
If you want to receive a new product faster and do not have to wait until the package has been returned, we recommend that you place a new order.
Step 3:
In response to your email from step 1, you will receive an email from us containing a shipping label, which you can pay for, download, print and send the package back to us.
Would you like to return it yourself? That is also allowed, these costs are entirely borne by the consumer.
Return address:
SlabEnZo
Zwaluw 8
1722DH Zuid Scharwoude
SlabEnZo cannot be held responsible for shipments that do not arrive at SlabEnZo. So consider whether you want to send your shipment by registered and insured mail. Also make sure you have sufficient postage on the shipment, otherwise we will not be able to accept it.
Once we have received and checked your product, we will send you the new product. If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So handle the product with care and ensure that it is properly packaged when returned.
RETURNS
Are you not satisfied and would you like to return an item(s)? That is of course possible. You have the right to return an order up to 14 days after receipt, without giving a reason.
Step 1:
Please notify us by email: [email protected] that you wish to return your order.
Please include your name, order number and the item(s) you wish to return.
Step 2:
When your order was delivered, you will have received a printed invoice from us. Please send this invoice back to us. Write on it; RETURN
If you have ordered multiple items, please indicate on the invoice which items are being returned and which ones you may have kept. As long as it's clear, we'll figure it out.
Step 3:
In response to your email from step 1, you will receive an email from us containing a shipping label, which you can pay for, download, print and send the package back to us. Send the package back to us within 14 days after registering the return.
Step 4:
As soon as we have received the return, we will process it as quickly as possible. We will refund the return, via our payment provider Buckaroo, to the account with which the purchase was made. We aim to process this within 5 working days of receiving the return.
Would you like to return it yourself? That is also allowed, these costs are entirely borne by the consumer.
Return address:
SlabEnZo
Zwaluw 8
1722DH Zuid Scharwoude
SlabEnZo cannot be held responsible for shipments that do not arrive at SlabEnZo. So consider whether you want to send your shipment by registered and insured mail. Also make sure you have sufficient postage on the shipment, otherwise we will not be able to accept it.
If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So handle the product with care and ensure that it is properly packaged when returned.
The Gyenno spoon has a different return policy, read the conditions below:
For hygienic products, you have the right to cancel the order up to 14 days after receipt without giving a reason, provided the seal has not been broken. If the seal is broken, the order is final and cannot be returned. If you exercise your right of withdrawal, you have another 14 days after cancellation to return the product. You will then be credited with the full order amount.
Only the costs for returning from your home to the online store are at your own expense.
If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging.
To exercise this right, you can contact us at [email protected] We will then refund the order amount due within 14 days after registering the return, provided that the product has already been returned in good order.
So handle the product with care and ensure that it is properly packaged when returned.